Customer Communication & Call Center
Inbound and outbound calls, email and chat support – multilingual and native-speaking.
- Hotline & first-level support
- Order and complaint handling
- Live chat & ticket handling
GROUS handles customer communication, call center, marketing and back-office work – in your customers' languages. And when speed matters, we deploy a taskforce that is ready at short notice.
Dubai is one of the most dynamic business hubs in the world – with modern infrastructure, international talent and attractive conditions. We combine these advantages with what your customers expect: high-quality service – in their language.
Lean structures and favourable local conditions significantly reduce your cost per contact, campaign or working hour.
Located between Europe and Asia, we cover service hours across multiple time zones – ideal for early shifts, weekends and peak times.
From a single assistant to a dedicated team: adjust capacity to your needs month by month – without the recruiting effort.
Personal support for you, communication in your customers' language, clear reporting and short lines of communication.
Choose individual modules or combine them into a complete package. Every service is delivered in your customers' languages and tailored to your processes.
Inbound and outbound calls, email and chat support – multilingual and native-speaking.
Teams ready at short notice for product launches, campaigns, seasonal peaks or crisis situations.
Campaigns that deliver measurable leads and revenue – from strategy to optimisation.
Copywriting, social media and corporate communications – multilingual and tailored to each audience.
Qualified contacts and booked meetings straight into your sales team's calendar.
Support with administration and organisation, so your team can focus on the core business.
Preparatory bookkeeping and commercial assistance, coordinated with your tax advisor.
Planning to expand into the Gulf region yourself? We support your launch on the ground.
Customer service in your customers' language: they talk to people who understand their language and culture – and get answers faster. Our staff are trained on your product, your tone of voice and your systems, and work to clear quality standards.
We analyse your requirements, volumes and goals – free of charge and without obligation.
You receive a clear concept with scope of services, contacts and fixed prices.
We train the team on your products, processes and systems and start with a pilot phase.
Ongoing quality control, regular reporting and continuous improvement.
GROUS is backed by an international team with experience in Europe and the Middle East – and the know-how to work efficiently in Dubai.
Responsible for strategy, partnerships and the development of GROUS in Dubai.
Your first point of contact for projects, quotes and ongoing collaboration.
Manages teams, shift planning and quality assurance in customer service.
Responsible for campaigns, content and communications for our clients.
We'll calculate it for you in a free, no-obligation consultation.
Our teams communicate in German, English, Arabic, French, Spanish, Italian, Turkish, Russian, Ukrainian, Dari and Farsi, among others – at native or business-fluent level. Further languages are available on a project basis.
A team assembled at short notice that supports you for a limited period – for example during product launches, recalls, campaigns or seasonal peaks. You only pay for the deployment period.
Lower location and overhead costs, lean free-zone structures and an efficient labour market allow prices that are often well below comparable offers in Western Europe.
We work with GDPR-oriented processes, can sign a data processing agreement including standard contractual clauses on request, and prefer to work directly in your own systems.
We usually start with a pilot phase. After that, flexible terms are possible – we agree on the details together in the quote.
Depending on the scope, we can start within a few weeks of the initial call.
Tell us briefly where we can take work off your hands. We'll get back to you within one business day.
AddressGROUS FZCO
IFZA Business Park, DDP, Building A2
Unit 20430-001
Dubai Silicon Oasis, Dubai
United Arab Emirates
Email[email protected]